Terms and Condition

Cooldown Period and Cancellation Policy

At AI NI TCM CLINIC, we value the satisfaction and well-being of our clients. To ensure that you have the best possible experience with our clinic, we have implemented a "Cooldown Period" policy for our packages. This policy outlines the terms and conditions related to rescheduling or cancelling appointments within a specific timeframe.

1. Cooldown Period Definition:

"Cooldown Period" refers to the minimum number of working days that must pass between the time a spa appointment is booked and the earliest possible date the appointment can be rescheduled or cancelled without incurring any fees.

2. Cooldown Period Duration:
The Cooldown Period for all Packages/Gift Certificates purchased at AI NI TCM CLINIC is 7 working days.

3. Rescheduling or Cancellation During the Cooldown Period:
During the 7 working days following the booking of the first appointment, clients have the option to reschedule or cancel the package without any penalty. We understand that unforeseen circumstances may arise, and this grace period allows our clients to adjust their appointments as needed.

4. Rescheduling Outside the Cooldown Period:
If a client wishes to reschedule or cancel an appointment after the 7-day Cooldown Period has elapsed, the following conditions apply:

Rescheduling: Clients may reschedule their appointment outside the Cooldown Period based on availability. We will make every effort to accommodate their request.

5. Exceptions:

In exceptional circumstances, such as medical emergencies or unavoidable personal situations, we may waive the Cooldown Period and associated fees at our discretion. Clients should contact us as soon as possible to discuss their situation.

6. How to Reschedule:

Clients can reschedule or cancel their appointments by contacting AI NI TCM CLINIC through our website, phone, or in-person at the spa.

7. Eligibility for Refunds:
Refunds are considered on a case-by-case basis and are generally issued for the following reasons:

Unsatisfactory Service: If a client is unsatisfied with the quality of a service provided by AI NI TCM CLINIC, a refund may be considered.

Within Cooldown period: Within the 7 working days the client may at any time choose to cancel their package with us. If client has already utilised the first or second session of the package, a prorated refund will be considered.

Overpayment: If a client has been overcharged or has made a duplicate payment for services, a refund will be issued promptly.

8. Requesting a Refund:

Clients who wish to request a refund must do so in person at AI NI TCM CLINIC. The client should provide:
A copy of the original receipt or proof of payment.
A clear and concise explanation of the reason for the refund request.

9. Refund Processing:

Refunds will be processed promptly on the same day when the client comes to our spa in person to request it. The refund will be issued using PAYNOW or via BANK TRANSFER ONLY.
Clients will be provided with a receipt as proof of the refund transaction.

10. No-Show or Late Cancellation Policy:

Refunds will not be issued for clients who fail to show up for a scheduled appointment (no-show) or cancel an appointment later than the agreed-upon cancellation period. Our appointment and cancellation policy remains in effect.

11. Gift Certificates and Packages:

Refunds for gift certificates or spa packages will only be considered if:
Within the 7-day cooldown period.
The client has not redeemed more than 2 sessions of the package.
Gift Certificates have not been redeemed, refunds will not be issued for any remaining portion of the certificate or package.

12. Acknowledgment:

By booking an appointment with AI NI TCM CLINIC, clients acknowledge and agree to the terms and conditions outlined in this Cooldown Period Policy. We encourage our clients to reach out to us if they have any questions or require further clarification.

13. Contact Information:
For inquiries, rescheduling, or cancellations, please contact AI NI TCM CLINIC using the following contact details:

Phone: 6243 2293 / 9122 1855
Website: https://www.ainitcmclinic.com/
Outlet Address: 146 Potong Pasir Ave 1, #01-97, Singapore 350146